One segment.
One goal.
Past customers, stalled opportunities or a prospect group. You choose the audience, message and timing.
NINTEC360 / ONE SYSTEM, THE ENTIRE JOURNEY
Customer service,
operations and
sales outreach.
Nintec360 is an AI agent for calls, WhatsApp and email, including outside business hours. It qualifies enquiries and, following your business rules, can guide purchases, handle payments, book appointments or hand over. It then follows up and runs campaigns. Your CRM keeps the context and outcome.
Customer stories by industryTools and integrationsSecurity and control
Choose a stage. See what it handles.
THE NINTEC360 CYCLE Choose a stage ↓
Campaigns bring in new contacts.
Context stays with the customer throughout the cycle.
01 / BEFORE / NEW CONTACTS
Every contact enters the system.
- THE PROBLEM
- Website leads, ad responses and enquiries arrive through different channels.
- WHAT NINTEC360 DOES
- Receives enquiries from forms, calls, WhatsApp or email and initiates the first contact.
- WHAT YOU GAIN
- Your team has a shared starting point for every opportunity.
IN THE CRM Contact source · Channel · Customer details
02 / DURING / UNDERSTAND AND RESOLVE
Turn an enquiry into a clear understanding of what’s needed.
- THE PROBLEM
- Customers call outside business hours, or your team answers the same questions over and over.
- WHAT NINTEC360 DOES
- Responds, understands the context and language, checks your business information and qualifies the enquiry.
- WHAT YOU GAIN
- Customers can move forward without waiting for your team to be available.
IN THE CRM Customer need · Conversation summary · Qualification
03 / DURING / TAKE ACTION
From “yes” to a purchase, booking or handoff.
- THE PROBLEM
- The customer has decided, but still needs to pay, confirm a booking or arrange the next step.
- WHAT NINTEC360 DOES
- Depending on your workflow, it guides the customer through to purchase or payment and records the order. It can also check availability, book appointments or reservations, and hand over with context when needed.
- WHAT YOU GAIN
- Customers can complete the action within the same sales process. Your team receives the outcome and knows what needs to happen next.
IN THE CRM Product or service · Payment status · Order, appointment or booking · Owner
04 / AFTER / KEEP THINGS MOVING
Every open task has a next step.
- THE PROBLEM
- A customer hasn’t replied, a payment is outstanding or an order needs follow-up.
- WHAT NINTEC360 DOES
- Gets back in touch, sends appointment or payment reminders, and follows up on purchases according to your business rules.
- WHAT YOU GAIN
- Follow-up no longer depends on remembering to chase every customer.
IN THE CRM Task status · Outstanding task · Scheduled action · Response
05 / AFTER / BUILD THE RELATIONSHIP
The service ends. The relationship can continue.
- THE PROBLEM
- After delivering a service, there isn’t always time to gather feedback or stay in touch.
- WHAT NINTEC360 DOES
- Checks in on the customer’s experience, makes it easy to request a review and runs loyalty activities.
- WHAT YOU GAIN
- Your business can understand the customer’s experience and keep the relationship going.
IN THE CRM Service completed · Feedback · History
06 / START AGAIN / SALES OUTREACH
Your database can start conversations, too.
- THE PROBLEM
- You have past customers or prospect groups you never get back in touch with.
- WHAT NINTEC360 DOES
- Runs targeted campaigns at scale to re-engage customers, build loyalty or reach prospects, and handles the replies.
- WHAT YOU GAIN
- You create new sales conversations that feed back into the same service and management cycle.
IN THE CRM Segment · Source campaign · Contact outcome
AT THE CENTRE / VISIBILITY THROUGHOUT THE CYCLE
Know where every customer came from and where they stand.
- THE PROBLEM
- Conversations and campaigns leave information scattered across systems. It’s hard to know what’s been done and what’s still open.
- WHAT NINTEC360 DOES
- Records the channel, source, summary, status and actions. It can update your CRM and give your team the context they need.
- WHAT YOU GAIN
- A clear view of every customer relationship, so you can decide when to step in and what to do next.
IN THE CRM Source · History · Status · Owner · Outcome · Next action
The journey adapts to each customer and your business rules. Not everyone goes through every stage.
A range of use cases.
nintec360
CUSTOMER / SOURCEWHAT HAPPENEDNEXT STEP
LM
Laia M.Web form
Qualified leadNeed identified
→ Book or hand over
AG
Anna G.WhatsApp
Purchase completedProduct and payment confirmed
→ Prepare the order
FROM CONVERSATION TO SALE Every step stays in the customer record
- WhatsAppEnquiry received
- NeedFurnish the office
- ProductChair recommended and selected
- PaymentConfirmed
- OrderRecorded
JP
Jordi P.Phone call
Appointment bookedCalendar updated
↻ Appointment reminder
MR
Marta R.Re-engagement campaign
Interest confirmedConversation resumed
→ Team handoff with context
The journey adapts to your business: a sale, a booking, a service sign-up or a sales handoff.
SALES OUTREACH / BEYOND INBOUND ENQUIRIES
Campaigns at scale.
Every reply handled.
Use your database and audience segments to start conversations that re-engage customers, build loyalty or reach new prospects.
One segment.
Reaches out and
handles the conversation.
Reaches people through your chosen channel, understands replies, answers questions and identifies who wants to move forward.
Books, hands over
or follows up.
Each reply triggers the appropriate next step. The source campaign and outcome are recorded in the CRM.
Your database becomes more than a static list. New conversations flow into the same system for service, operations and oversight.
CONTROL THROUGHOUT THE CYCLE
You decide
how far it can go.
Nintec360 can take the sales process as far as you choose.
You decide what it can handle, what it can sell and when it can take payment. You also set when a person should step in and who should receive the handoff.
From conversation to outcomeExample rule
- SOURCE
- A customer responds to a re-engagement campaign.
- SERVICE
- Nintec360 understands what they’re looking for, answers questions and identifies buying intent.
- ACTION
Depending on your workflow and business rules:
Autonomous salesorNintec360 makes recommendations, addresses objections and checks prices and availability. It can collect details, handle payment and confirm the purchase, booking or order.
Handoff to a salespersonWhen human judgement is needed, or your rules require it, the team receives the conversation, the customer’s need and all the context to continue.
- OVERSIGHT
- The CRM records the campaign, conversation, sale or handoff, and next step.
Where the workflow allows, Nintec360 can continue through to the sale. If something is still open, it follows up. When human judgement is needed, it hands over to the team with all the context.
BUILT AROUND YOUR BUSINESS
We fit the way you already work.
Your team already has tools, calendars and ways of working. Nintec360 connects to them so automation doesn’t mean starting from scratch.
Every business works differently. We first understand your operations, then connect the tools and processes you already use wherever possible.
Automation should reduce your workload, not add to it.
THE TOOLS YOU ALREADY USE
- Calendar
- CRM
- ERP
- Telephony
- Leads
- Internal tools
- Payments
- Ecommerce
Nintec360
Adapted to your workflowConnects to your tools and handles repetitive tasks.
YOUR TEAM KEEPS USING ITS TOOLS
- Appointments in your calendarAvailability and appointments in the calendar you know.
- Context in your CRMConversations and customer details where they belong.
- Tasks in your systemOrders, payments and bookings follow your business workflow.
Together, we decide what to connect and which actions Nintec360 will handle.
- Fewer internal changes
- Less duplicate work
- Less work for your team
- Information in familiar tools
Some common integrations
- Google Calendar
- Microsoft 365
- Outlook
- Odoo
- CRM / ERP
- Stripe
- Shopify
- SIP
- Open API
During the audit, we check compatibility and define the connections your business needs.
THE SAME CONTEXT, DIFFERENT CHANNELS
Speaks your customer’s language.
Works the way your business does.
Inbound and outbound calls
Voice support and proactive outreach.
WhatsApp · Official Meta API
Enquiries, tasks, follow-up and campaigns based on your business settings.
Email and web forms
Understands emails and starts workflows when new leads arrive.
Catalan · Spanish · English · French · Italian · Portuguese · German · Russian and more
Automatically detects the language of the conversation.
BEFORE YOU DECIDE
The questions
that matter.
Good automation also makes its limits clear.
How does it connect WhatsApp, email and a CRM?
Nintec360 connects your configured channels with your business information. Conversations can update the CRM, create an appointment or trigger follow-up. We review the connections to your existing tools before implementation.
Can it make automated outbound calls?
Yes. It can initiate calls for reminders, follow-up or re-engagement campaigns. Your business defines the contacts, goal, channel and rules; replies and next actions are recorded.
What happens when a person is needed?
Nintec360 can transfer or hand over a conversation when human input is needed. Together, we define the handoff criteria and the information your team should receive.
Does it replace my CRM?
It can work with the CRM or ERP you already use. It records interactions and can update customer information through the relevant connection. We check the fit before implementation.
Do campaigns handle replies too?
Yes. A campaign can reach out to a segment, and Nintec360 can handle replies, qualify interest, book appointments or hand over to your team. Each outcome is linked to the customer and source campaign.
Can I decide what it automates?
Yes. We configure the services, questions it can answer, permitted actions and follow-up conditions. Your team continues to decide how the business operates.
How is information protected?
The product uses encrypted communications, authentication, permissions and activity logs. During the audit, we can review data processing and the requirements relevant to your situation, using the GDPR, Spain’s LOPDGDD and the EU AI Act as reference frameworks. We do not claim certifications we have not obtained.
How much does it cost, and how long does setup take?
It depends on the channels, tasks and integrations you need. During the audit, we define the scope and next steps for a proposal. There is no single published price or delivery timeline.
Would it work for my business?
It’s worth exploring if you handle enquiries, leads, appointments, repetitive follow-up or sales campaigns. Show us a real workflow, and we’ll assess what can be automated and what should stay with your team.
FROM THE PRODUCT TO YOUR BUSINESS
Bring us a repetitive task.
Let’s see how to handle it.
Book your free audit ↗30 minutes · No obligation