CUSTOMER STORIES
Behind every result,
a task taken care of.
Three businesses. Three ways to reduce day-to-day work and keep customer relationships moving. See what Nintec360 handles and what changes for the team.
REAL ESTATE
Every enquiry answered.
Every opportunity moving forward.
CASE RESULTS
100%of enquiries handled
+20%in sales
Out-of-hours enquiries, repetitive questions and opportunities at risk of going unanswered. Coordination between agents was manual.
CALLS AND WHATSAPP · INCLUDING OUTSIDE BUSINESS HOURS
- Identifies interest
Identifies the property and answers questions.
- Qualifies the customer
Captures what they’re looking for and what they need.
- Books the viewing
Checks availability and assigns the right agent.
- Keeps following up
Records the information and keeps the conversation going.
THE AGENT RECEIVES
An opportunity
with the full picture.
The viewing goes into the calendar with the information the agent needs to prepare.
- Customer + interest
- Who’s enquiring and what they want
- Property + requirements
- Property and criteria recorded
- Viewing + assigned agent
- Appointment linked to its owner
- History + next action
- Conversation and follow-up recorded
WHAT CHANGES FOR THE TEAM
Less coordination.
More time to sell.
- Enquiries are answered and move towards a viewing.
- The agent understands the customer’s interest before they meet.
- The team spends less time on repetitive questions and tasks.
Answering every enquiry and following up keeps opportunities from stalling. In this case: every enquiry handled and more sales.
RETAIL · MATTRESSES
The sale no longer ends
when the customer leaves the store.
CASE RESULTS
+40%in positive reviews
+25%in revenue
Conversations were scattered across stores. After the sale, the customer relationship lacked continuity.
THROUGH TO THE SALE
- Enquiry
Support and advice.
- Store and product
A recommendation based on the customer’s needs.
- Purchase and payment
From a decision to a confirmed order.Online sales through Shopify.
AFTER THE SALE · NINTEC360 KEEPS THE CONNECTION
- Follow-up
Gets in touch and checks satisfaction.
- Review
Makes it easy for the customer to share their experience.
- Re-engagement
Reconnects through targeted campaigns.
The customer returns to the conversation with their history, whichever store they use.
Back to advice and recommendations ↗WHAT CHANGES FOR THE TEAM
An ongoing relationship.
More reasons to return.
- From conversation to online purchase, with context shared across stores.
- Follow-up and satisfaction checks after purchase.
- Customers re-engaged based on their interests and history.
Follow-up encourages reviews, while re-engagement creates fresh opportunities to buy. That continuity is reflected in both results for this case.
RESTAURANTS · JAPANESE RESTAURANT · TWO LOCATIONS
Orders move forward.
The team keeps serving.
CASE RESULT
≈€2,000in monthly savings across both locations
The team could not keep up with all the calls and WhatsApp orders.
or WhatsApp
NINTEC360 HANDLES
- Understands the order
Captures the request and answers questions.
- Confirms
Checks the details with the customer.
- Payment
The customer pays for the order.With Stripe, where applicable.
- Records and routes
Sends the order and payment status to the right location.
TO THE RIGHT LOCATION
Collection or deliveryCoordination where needed
When a person is needed, the conversation comes with context.The request, questions already addressed, and order and payment status.
WHAT CHANGES FOR THE TEAM
Receives the order.
Keeps service running smoothly.
- Fewer interruptions and less operational work.
- Organised orders, recorded payments and clear routing.
- One shared process across both locations.
Staff spend less time taking, confirming and routing orders. The system’s handling of that work accounts for the savings in this case.
And more use cases…
LET’S START WITH YOUR DAY-TO-DAY WORK